{"id":2840,"date":"2014-04-22T21:18:50","date_gmt":"2014-04-23T02:18:50","guid":{"rendered":"https:\/\/stpaulfcu.orgebanking-help-desk\/"},"modified":"2026-08-26T12:45:37","modified_gmt":"2026-08-26T17:45:37","slug":"online-banking","status":"publish","type":"services","link":"https:\/\/stpaulfcu.org\/services\/online-banking\/","title":{"rendered":"eBanking"},"content":{"rendered":"\n<p class=\"has-lg-font-size wp-block-paragraph\">St. Paul Federal Credit Union offers 24\/7 eBanking so you can access your accounts with ease. Enjoy full real-time access to your Credit Union accounts, search your account history, view cleared checks, place stop payments, transfer funds, pay bills, view statements, order checks, and perform many other tasks online. Sign up for eBanking in-person or online.<\/p>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\">We\u2019re currently upgrading our eBanking and mBanking services. Our upgraded eBanking and mBanking services will share the same user credentials so no matter where you are or what device you\u2019re using, you can access the same familiar features.<\/p>\n\n\n\n<p class=\"has-lg-font-size wp-block-paragraph\">To learn more about <a href=\"https:\/\/stpaulfcu.org\/ebanking-login\/\" target=\"_blank\" rel=\"noreferrer noopener\">eBanking<\/a> and <a href=\"https:\/\/stpaulfcu.org\/services\/mobile-banking\/\" target=\"_blank\" rel=\"noreferrer noopener\">mBanking,<\/a> we have developed this support page for our services.<br>Ready to start eBanking? <a href=\"https:\/\/ebanking.stpaulfcu.org\/Authentication\/UserRegistration.aspx\">Enroll in eBanking today!<\/a><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"h-frequently-asked-questions\" class=\"wp-block-heading\" style=\"font-size:25px\">Frequently Asked Questions<\/h2>\n\n\n\n<h3 id=\"h-how-do-i-access-my-account-via-mbanking\" class=\"wp-block-heading accordion\">How do I access my account via mBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our free mBanking app is available on the App Store and on Google Play. Visit our <a href=\"\/services\/personal-banking\/mobile\">mBanking page<\/a> to learn more.<\/p>\n\n\n\n<h3 id=\"h-do-i-have-to-do-anything-to-access-my-accounts-on-the-mbanking-app\" class=\"wp-block-heading accordion\">Do I have to do anything to access my accounts on the mBanking App?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You must use your new ebanking User Name and password to access your accounts with your mobile device. If you already have the mBanking app, it is always a good idea to kill (force quit) the app to ensure you have the latest version. Check your device manual to learn the best way to force quit.<\/p>\n\n\n\n<h3 id=\"h-why-am-i-asked-challenge-questions-when-i-have-enrolled-by-pc\" class=\"wp-block-heading accordion\">Why am I asked Challenge Questions when I have enrolled by PC?<\/h3>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--30)\">\n<p class=\"wp-block-paragraph\">You can enroll your computer (this places a unique secure cookie on your PC that identifies your computer to the authenticating server). Once enrolled, a software credential is added to your system that identifies you on future logins, so you won\u2019t be asked a Challenge Question.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NOTE: Your browser settings must allow cookies for this action to take effect. Each device is independent. Enrolling a PC as private will not prevent Challenge Questions from being present at other PCs or devices. If you delete cookies from your browser, you will also delete your software credential. It may also be specific to the browser used (Chrome, Internet Explorer, Firefox, Safari, etc.) so enroll it with each browser type used.<\/p>\n<\/div>\n\n\n\n<h3 id=\"h-are-there-any-charges-for-ebanking\" class=\"wp-block-heading accordion\">Are there any charges for eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. St. Paul Federal eBanking or mBanking platforms are provided free of charge to members. Standard text message rates do apply if the member chooses to receive text message alerts and notifications.<\/p>\n\n\n\n<h3 id=\"h-which-of-my-accounts-can-i-access-using-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">Which of my accounts can I access using St. Paul Federal eBanking?<\/h3>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-1846e67b wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--30)\">\n<p class=\"wp-block-paragraph\">You can access the following St. Paul Federal accounts:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Savings accounts<\/li>\n\n\n\n<li>Checking accounts<\/li>\n\n\n\n<li>Money Market accounts<\/li>\n\n\n\n<li>Certificates of deposit<\/li>\n\n\n\n<li>Loans<\/li>\n\n\n\n<li>Credit Cards<\/li>\n\n\n\n<li>Mortgages<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h3 id=\"h-what-self-service-functions-are-available-with-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">What self-service functions are available with St. Paul Federal eBanking?<\/h3>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Some of the things you can do yourself with the new St. Paul Federal eBanking include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>View account statements and sign up for eStatements<\/li>\n\n\n\n<li>View and print check images<\/li>\n\n\n\n<li>View current and previous year\u2019s tax information<\/li>\n\n\n\n<li>Stop payment on a check<\/li>\n\n\n\n<li>Reorder checks and update address and email information<\/li>\n\n\n\n<li>Create automated Credit Union alerts to notify you when activity occurs on your accounts<\/li>\n\n\n\n<li>Transfer funds between institutions<\/li>\n\n\n\n<li>Deposit checks with mobile device scanner<\/li>\n\n\n\n<li>Access &amp; utilize MoneyDesktop Personal Finance Management tools<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h3 id=\"h-i-forgot-my-user-id-and-password-what-should-i-do\" class=\"wp-block-heading accordion\">I forgot my user ID and Password, what should I do?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Simply click on the \u201cForgot User Name\u201d or \u201cForgot Password\u201d links located on the Account Login box and follow the quick steps to retrieve your username or password. If you forget BOTH your User Name and password, please contact Member Services at 651-772-8744 or 1-800-782-5767.<\/p>\n\n\n\n<h3 id=\"h-i-made-a-deposit-but-only-a-portion-of-it-is-showing-up-why\" class=\"wp-block-heading accordion\">I made a deposit but only a portion of it is showing up. Why?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Deposited funds may be subject to holds as disclosed in your account disclosure and deposit receipt. Funds that are subject to holds will appear in the Current Balance but not in the Available Balance until the hold period has ended. Funds that are immediately made available when a deposit is made at a branch, ATM, or by automated deposit will show in the Available Balance. If a deposit is made at a branch, ATM, or by automated system after the cut off time, a portion of the deposit may appear immediately in your Available Balance but the deposit will not post until the following business day, and will not be available to pay incoming ACH, checks, or debit transactions.<\/p>\n\n\n\n<h3 id=\"h-what-accounts-can-i-transfer-to-and-from-in-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">What accounts can I transfer to and from in St. Paul Federal eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can transfer funds to and from most share and checking accounts you have access to within our branch locations.&nbsp;<\/p>\n\n\n\n<h3 id=\"h-when-are-internal-transfers-posted-to-my-account\" class=\"wp-block-heading accordion\">When are internal transfers posted to my account?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Internal transfers are posted almost instantaneously during normal business hours.&nbsp;<\/p>\n\n\n\n<h3 id=\"h-how-do-i-enroll-in-st-paul-federal-ebanking-if-i-m-not-a-current-ebanking-user\" class=\"wp-block-heading accordion\">How do I enroll in St. Paul Federal eBanking if I&#8217;m not a current eBanking user?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click the link under the <strong>New User<\/strong> heading found on the<strong> Account Login<\/strong> box at www.stpaulfcu.org. Once you agree to the terms of the eBanking User Agreement, just follow the series of steps provided to complete the enrollment process.<\/p>\n\n\n\n<h3 id=\"h-where-do-i-go-to-view-credit-card-transactions-in-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">Where do I go to view credit card transactions in St. Paul Federal eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click on the <strong>Account Summary<\/strong> tab, scroll down and click on <strong>Credit Card<\/strong> to access the eZCard info.<\/p>\n\n\n\n<h3 id=\"h-where-do-i-go-to-change-my-password-challenge-questions\" class=\"wp-block-heading accordion\">Where do I go to change my Password\/Challenge Questions?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click on the <strong>Settings<\/strong> tab then click on <strong>My Account Profile<\/strong>. Click on the <strong>Security<\/strong> tab. There you can enroll your computer and change your password, challenge questions, site marker, One Time Password, and message delivery options.<\/p>\n\n\n\n<h3 id=\"h-where-do-i-go-to-change-my-personal-information-in-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">Where do I go to change my personal information in St. Paul Federal eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click on the <strong>Settings<\/strong> tab then click on <strong>My Account Profile<\/strong>&nbsp;and select what it is you need to change.<\/p>\n\n\n\n<h3 id=\"h-how-do-i-view-my-check-images-in-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">How do I view my check images in St. Paul Federal eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">While in your <strong>Checking Account Summary<\/strong>, click on the + symbol to the left of the transaction and then click on <strong>View Check Image<\/strong>.<\/p>\n\n\n\n<h3 id=\"h-how-do-i-add-remove-or-change-widgets-in-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">How do I add, remove or change widgets in St. Paul Federal eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click on <strong>Settings<\/strong> and then <strong>My Widgets<\/strong>.<\/p>\n\n\n\n<h3 id=\"h-how-to-i-add-a-secondary-user\" class=\"wp-block-heading accordion\">How to I add a secondary user?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click on <strong>Settings<\/strong> then <strong>My Users<\/strong> and then <strong>Add a Secondary User<\/strong>.<\/p>\n\n\n\n<h3 id=\"h-how-long-does-it-take-to-get-a-response-to-messages-and-service-requests-sent-using-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">How long does it take to get a response to messages and service requests sent using St. Paul Federal eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Messages and service requests will be answered within 1-2 business days.<\/p>\n\n\n\n<h3 id=\"h-how-do-i-request-a-stop-payment-on-a-check-in-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">How do I request a Stop Payment on a check in St. Paul Federal eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click on the <strong>All Services<\/strong> tab and then use the arrows to scroll to the <strong>Stop Payment<\/strong> icon. Enter in the information requested and click <strong>Stop Payment<\/strong> to process your request.<\/p>\n\n\n\n<h3 id=\"h-how-do-i-view-my-statements-in-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">How do I view my statements in St. Paul Federal eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click on the <strong>All Services<\/strong> tab and then use the arrows to scroll to the <strong>eAlerts<\/strong> icon.<\/p>\n\n\n\n<h3 id=\"h-can-i-open-new-accounts-within-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">Can I open new accounts within St. Paul Federal eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, you can open checking, savings, IRA or Money Market accounts while in eBanking. To open the account, click on the <strong>Menus<\/strong> tab and then select <strong>Open New Account<\/strong>. Click the <strong>Apply<\/strong> button next to the account you want to open.<\/p>\n\n\n\n<h3 id=\"h-where-can-i-find-a-shared-branch-location-while-in-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">Where can I find a Shared Branch location while in St. Paul Federal eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click on the <strong>Menu<\/strong> tab and then scroll down click on the <strong>Branch\/ATM Locator<\/strong> link under<strong> Contact Us<\/strong> Links.<\/p>\n\n\n\n<h3 id=\"h-where-can-i-find-an-allpoint-network-atm-while-in-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">Where can I find an Allpoint\u00ae Network ATM while in St. Paul Federal eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click on the <strong>Menu<\/strong> tab and then scroll down click on the <strong>Branch\/ATM Locator<\/strong> link under<strong> Contact Us<\/strong> Links.<\/p>\n\n\n\n<h3 id=\"h-are-there-any-changes-to-bill-pay\" class=\"wp-block-heading accordion\">Are there any changes to Bill Pay?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">There are no changes to Bill Payer; however, you can now access it through the mBanking app.<\/p>\n\n\n\n<h3 id=\"h-how-do-i-send-a-message-to-staff-in-st-paul-federal-ebanking\" class=\"wp-block-heading accordion\">How do I send a message to staff in St. Paul Federal eBanking?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Click on the<strong> All Services<\/strong> tab and use the arrows to scroll to the <strong>Message Center<\/strong> icon and there you will find your mailbox where you can compose and read messages.<\/p>\n\n\n\n<div style=\"height:150px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>St. Paul Federal Credit Union offers 24\/7 eBanking so you can access your accounts with ease. Enjoy full real-time access to your Credit Union accounts, search your account history, view cleared checks, place stop payments, transfer funds, pay bills, view statements, order checks, and perform many other tasks online. Sign up for eBanking in-person or [&hellip;]<\/p>\n","protected":false},"featured_media":2778,"template":"","department":[251],"class_list":["post-2840","services","type-services","status-publish","has-post-thumbnail","hentry","department-personal-banking"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>eBanking - St. Paul Federal Credit Union<\/title>\n<meta name=\"description\" content=\"Our eBanking and mBanking services allow you to take care of business no matter where you are or what device you\u2019re using.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stpaulfcu.org\/services\/online-banking\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eBanking\" \/>\n<meta property=\"og:description\" content=\"Our eBanking and mBanking services allow you to take care of business no matter where you are or what device you\u2019re using.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stpaulfcu.org\/services\/online-banking\/\" \/>\n<meta property=\"og:site_name\" content=\"St. Paul Federal Credit Union\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/stpaulfcu.org\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-26T17:45:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stpaulfcu.org\/wp-content\/uploads\/2013\/07\/eBanking.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"850\" \/>\n\t<meta property=\"og:image:height\" content=\"283\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@StPaulFCU\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/stpaulfcu.org\\\/services\\\/online-banking\\\/\",\"url\":\"https:\\\/\\\/stpaulfcu.org\\\/services\\\/online-banking\\\/\",\"name\":\"eBanking - 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